REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Refund requests will only be granted after being assessed by our customer service team.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at venedacartercontact@gmail.com Please note that returns will need to be sent to the following address: 

VENEDA CARTER RETURNS
15W 37th St. FL 7
New York, NY 10018

If your return is accepted, our team members may offer you a return label (depending on the issue and our assessment). If your product is eligible for a return but we did not grant a return label, our team will provide instructions on how and where to send your package, which is also stated above. Items sent back to us without first requesting a return will not be accepted. International returns will not be granted a return label.

You can always contact us for any return question at venedacartercontact@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.